Behaviour Code of Conduct for Children and Young People 

NEGU Tuition Services Ltd 

This code of behaviour was written in consultation with children and young people. It aims to make sure everyone who participates in NEGU Tuition Services Ltds’ services knows what is expected of them and feels safe, respected and valued. 
NEGU Tuition Services Ltd must make sure that everyone taking part in our services has seen, understood and agreed to follow the code of behaviour, and that they understand the consequences of inappropriate behaviour. 
We expect people who take part in our services to display appropriate behaviour at all times. This includes behaviour that takes place outside our organisation and behaviour that takes place online. 

Basic Principles 

You should: 
  • cooperate with others 
  • be friendly 
  • listen to others 
  • be helpful 
  • have good manners 
  • treat everyone with respect 
  • take responsibility for your own behaviour 
  • talk to your tutor or Amy Loines about anything that worries or concerns you 
  • follow this code of behaviour and other rules (including the law) 
  • join in and have fun! 
You shouldn’t: 
  • be disrespectful to anyone else 
  • bully other people (online or offline) 
  • behave in a way that could be intimidating 
  • be abusive towards anyone. 
What happens if I decide not to follow the code of behaviour? 
This code of behaviour is part of our process for making sure everyone who takes part in our services receives the support they need. 
Minor or first-time incident 
If you behave in a way that doesn’t follow our behaviour code, our staff or volunteers will remind you about it and ask you to comply with it.
They will give you an opportunity to change your behaviour. 
This gives you the chance to think and to plan how you could behave differently, with support from staff and/or volunteers. 
Formal warning 
If you continue not to follow the code of behaviour after your first reminder, or if your behaviour is more serious, you will be given a formal warning by the person running your session or activity.
They will make a record about what happened and inform your parents or carers if this is appropriate. 
They will also talk with you about what happened and agree what support you need to improve your behaviour in the future. 
Final warning 
If the support we have put in place isn’t helping you to change your behaviour, we may need to give you a final warning. Again this will be recorded and we’ll inform your parents or carers as appropriate.
At this point, we may need to talk with you and your parents or carers about other services that might be more able to give you the support you need. 
Child Protection Procedures 
If any member of staff or volunteer becomes concerned that your behaviour suggests you may be in 
need of protection or that you may present a risk of harm to other children and young people, they will follow our child protection procedures. This may involve making a referral to the Local Authority. 
If child protection procedures are necessary we will talk this through with you and your parents as soon as possible, unless doing so would put you in danger or interfere with a police investigation. 
The role of parents and carers 
We see parents and carers as valuable partners in promoting positive behaviour and will involve them as appropriate. 
We will always inform and involve your parents or carers if you receive a formal warning about your behaviour, unless doing so would put you in danger. 



Behaviour Conduct for Adults 

NEGU Tuition Services Ltd 

This behaviour code outlines the conduct NEGU Tuition Services Ltd expects from all our staff and volunteers. This includes contractors, interns, students on work placement and anyone who is undertaking duties for the organisation, whether paid or unpaid. 
The behaviour code aims to help us protect children and young people from abuse and reduce the possibility of unfounded allegations being made. It has been informed by the views of children and young people. 
NEGU Tuition Services Ltd is responsible for making sure everyone taking part in our services has seen, understood and agreed to follow the code of behaviour, and that they understand the consequences of inappropriate behaviour. 
The role of staff and volunteers 
In your role at NEGU Tuition Services Ltd you are acting in a position of authority and have a duty of care towards the children and young people we work with. You are likely to be seen as a role model and are expected to act appropriately. 
You are responsible for: 
  • prioritising the welfare of children and young people 
  • providing a safe environment for children and young people 
  • ensuring equipment is used safely and for its intended purpose 
  • having good awareness of issues to do with safeguarding and child protection and taking action when appropriate. 
  • following our principles, policies and procedures 
  • including our policies and procedures for child protection/safeguarding, whistleblowing and online safety 
  • staying within the law at all times 
  • modelling good behaviour for children and young people to follow 
  • challenging all unacceptable behaviour and reporting any breaches of the behaviour code to Amy Loines, Director of NEGU Tuition Ltd 
  • reporting all concerns about abusive behaviour, following our safeguarding and child protection procedures 
  • this includes behaviour being displayed by an adult or child and directed at anybody of any age. 
You should: 
  • treat children and young people fairly and without prejudice or discrimination 
  • understand that children and young people are individuals with individual needs 
  • respect differences in gender, sexual orientation, culture, race, ethnicity, disability and religious 
  • belief systems, and appreciate that all participants bring something valuable and different to 
  • the group/organisation 
  • challenge discrimination and prejudice 
  • encourage young people and adults to speak out about attitudes or behaviour that makes them uncomfortable. 
You should: 
  • promote relationships that are based on openness, honesty, trust and respect 
  • avoid favouritism 
  • be patient with others 
  • exercise caution when you are discussing sensitive issues with children or young people 
  • ensure your contact with children and young people is appropriate and relevant to the work of the project you are involved in 
  • ensure that whenever possible, there is more than one adult present during activities with children and young people 
  • if a situation arises where you are alone with a child or young person, ensure that you are within sight or hearing of other adults. 
  • if a child specifically asks for or needs some individual time with you, ensure other staff or volunteers know where you and the child are. 
  • only provide personal care in an emergency and make sure there is more than one adult present if possible 
  • unless it has been agreed that the provision of personal care is part of your role and you have been trained to do this safely. 
You should: 
  • listen to and respect children at all times 
  • value and take children’s contributions seriously, actively involving them in planning activities wherever possible 
  • respect a young person’s right to personal privacy as far as possible. 
  • if you need to break confidentiality in order to follow child protection procedures, it is important to explain this to the child or young person at the earliest opportunity. 
Unacceptable behaviour 
When working with children and young people, you must not: 
  • allow concerns or allegations to go unreported 
  • take unnecessary risks 
  • smoke, consume alcohol or use illegal substances 
  • develop inappropriate relationships with children and young people 
  • make inappropriate promises to children and young people 
  • engage in behaviour that is in any way abusive 
  • including having any form of sexual contact with a child or young person. 
  • let children and young people have your personal contact details (mobile number, email or postal address) or have contact with them via a personal social media account 
  • act in a way that can be perceived as threatening or intrusive 
  • patronise or belittle children and young people 
  • make sarcastic, insensitive, derogatory or sexually suggestive comments or gestures to or in front of children and young people. 
The following are practices that we will work to: 
  • Dressing appropriately within the workplace and when representing the organisation; 
  • Behaving professionally when travelling on behalf of the Institute; 
  • Being punctual to meetings and events; 
  • Treating everyone with care and respect; 
  • Responding positively to reasonable requests/instructions by senior staff; 
  • Not being under the influence of drugs or alcohol at work; 
  • Modelling integrity and fairness when there is a conflict of interest, especially when this relates to the use of power in the context of personal relationships; 
  • Reporting any wrong doing to Amy Loines 
Upholding this code of behaviour 
You should always follow this code of behaviour and never rely on your reputation or that of our organisation to protect you. 
If you have behaved inappropriately you will be subject to our disciplinary procedures. Depending on the seriousness of the situation, you may be asked to leave NEGU Tuition Services Ltd. We may also make a report to statutory agencies such as the police and/or the local authority child protection services. 

If you become aware of any breaches of this code, you must report them Amy Loines, Director. 



Class Rules 

NEGU Tuition Services Ltd 

It is really important so that everyone gets the most from the sessions and they run as smoothly as possible. 
Please ensure that you are on time for lessons as it can be difficult to catch up when you are late. We always recommend setting up 10 minutes prior to the class start time, including logging into Bitpaper, to ensure that you are able to access the meeting successfully. 
Those who use an iPad to access the sessions please try and have Bitpaper open on another device or use the tutor’s Bitpaper when they use the shared screen function. When using Bitpaper and Zoom on an ipad unfortunately the camera switches off when Bitpaper is being used. 
Please ensure that the camera is kept on throughout the lesson so that the tutor is able to engage fully with your child. 
Please try to eat dinner/snacks prior to the lesson. Those who have their sessions straight from arriving home from school, we appreciate that you will need to eat to keep your brain fresh, but please try and keep this to a minimum. 

Please find a quiet space to work in to avoid distractions for both the student and teacher 


Why not contact us to discuss your individual needs?